Datacore ERP Software Co. LLC

erp system

Contact Us

Need an answer fast?
Available Monday - Saturday
08:00am - 05:00pm
Quick Dial: +971 54 368 3021
Send an enquiry
E-mail us with comments,
questions or feedback.
sales@datacoreerp.com
Contact Us

FAQ's

Welcome to the Frequently Asked Questions (FAQs) page of Datacore ERP Software LLC.
Here, we address common questions to help you understand more about our company, products, and services.

Datacore ERP

DATACORE ERP Software refers to the ERP web-based software provided by Datacore ERP Software LLC. It includes modules for finance, human resources, CRM,Inventory, supply chain management, and more, designed to streamline business operations.
Please note: The availability of specific options and modules is subject to what you opt for at the time of contract signing and payment.

When your program is operated, monitored, and controlled online instead of on the user's device or servers, this is known as cloud-based software licensing. Installing software on the cloud is typically considerably more straightforward for customers, and it makes it easier for providers to release updates and new features. In addition, even identify instances of unlawful use.

Data

Client Data refers to any data or information provided or submitted by the Client for use with the Software. Datacore ERP Software LLC ensures the confidentiality and security of Client Data as per the terms of the agreement.

All sensitive data is encrypted using advanced encryption standards. This ensures that data stored in our databases and servers is protected from unauthorized access.

We perform periodical backups of all critical data to ensure it can be restored in the event of data loss or corruption.

When the software's author retains control over who uses it, how they use it, and the code itself, the license is known as proprietary. With a few notable exceptions, this includes the great majority of commercial licenses and commercially accessible software.

AMC

The Annual Maintenance Contract (AMC) outlines the terms and conditions for maintenance and support services provided for the DATACORE ERP Software.

AMC includes regular updates, technical support, and training for the Client's personnel.
1. Regular updates and patches to ensure functionality and security.
2. Technical support to address issues related to the DATACORE ERP Software.
3. Training and documentation as necessary for effective software utilization.

If your Annual Maintenance Contract (AMC) with Datacore ERP Software LLC is not renewed, there are several implications and considerations to keep in mind. Here’s a comprehensive overview of what this means and the options available to you:
1. Loss of Support and Maintenance Services
2. Security Risks
3. Operational Impact
4. Hosting Expiration and Software Unavailability
5. Or make a temporary contract and payment for quick support in the event of any support or training requirement.

Either party may terminate the Agreement or AMC by providing written notice at least 90 days prior to the intended termination date. Upon termination, the Client is entitled to data exportation or printouts as applicable and available.

Datacore ERP Software LLC retains all intellectual property rights to the DATACORE ERP Software, including source code and database access. The Client receives a non-exclusive, non-transferable license for internal business use only.

Neither party shall be liable for delays or failure in performance due to events beyond their reasonable control, such as natural disasters, war, strikes, or similar circumstances. The affected party shall notify the other promptly and resume performance as soon as possible.

Technical Support

Case 1: Initial response within 4 hours.
Case 2: Initial response by the next business day.
Case 3: Initial response within two business days.
Case 4: Initial response within two business days at Datacore ERP Software LLC's discretion.

Additional support incidents beyond the contracted amount may incur additional fees:
Phone assistance: AED (as per the contract amount) per every thirty minutes.
Remote assistance: AED (as per the contract amount) per hour, with a minimum of one hour.

"YES"
Datacore ERP Software LLC may require remote access to Client specific systems or devices for troubleshooting and support purposes during standard business hours (8 am to 5 pm, Monday to Friday).

"YES"
the DATACORE ERP Software may be customized for specific client needs at an additional cost per day. This ensures adaptability to future business requirements..

Website Backup FAQ

Making a complete backup of your website is essential to protect all its vital components. A website backup should include important elements such as website code files, databases, images, and any add-ons, plugins, or themes used by your website. Regularly backing up your website should be part of your routine site maintenance. This helps you avoid unexpected events like security breaches or accidental account cancellations due to missed billing. By maintaining regular backups, you can be confident that you have a reliable way to restore your website without having to start from scratch.

Our Website Backup service is the ideal solution to ensure that your website data is always secure. With automatic backing to a safe cloud, you can focus on your business without worrying about the security of your website's information and reputation. You can restore your website to a fully repaired state with just one click. Once you set up the service, we will automatically take care of backups, security monitoring, and malware scanning.

It is crucial to make sure that you do not lose any of the work that you have already put into your website. Therefore, it is recommended that you back up your important data at least once a week, preferably once every twenty-four hours.

The chances of our company closing are extremely rare, thanks to our robust operations and support network. Even in the unlikely event of closure, our Indian branch will take over to ensure uninterrupted service.
Moreover, we have an automated system that pays for cloud server renewals one year in advance, ensuring your software continues to operate without interruption for at least one year. In such cases, you will also receive all your software credentials, along with clear instructions for renewing the cloud services directly, via your registered email within seven days. This guarantees that your data and software remain secure and accessible under all circumstances.